Frequently Asked Questions

We’ve compiled answers to the most common questions about our materials, ordering process, certifications, and sustainability efforts. Whether you’re looking for product details, logistics information, or compliance standards, you’ll find it here.

Need more help? Contact us and our team will be happy to help!

Who are we?

We like to think of ourselves as your partner in your chemical distribution needs. Keyser & Mackay has been dedicated to sourcing and distributing specialty raw materials across multiple industries in Europe. Our strength lies in bridging technical expertise with a deep understanding of our clients’ needs—ensuring that every partnership is built on trust, reliability, and forward-thinking solutions.

Do we provide technical support?

Yes that is at the core of our work! Our team of experts can offer guidance on product selection, formulation, and process optimization. We’re here to help you get the most out of our materials and resolve any technical challenges you might face.

Do we have minimum order requirements?

Minimum order quantities and delivery terms may vary depending on the product and region. We recommend reaching out directly to our local sales office for detailed information tailored to your requirements.

What is our approach to quality and sustainability?

Being active in chemical distribution, we feel a large responsibility toward safety and health for our employees, customers and consumers of our products, as well as for the environment in which we live. We therefore strictly comply with all relevant regulations and rules as it comes to safety, health and environment. We have rules and measures in place to reduce the risk for our employees, customers, society and environment to the minimum. We constantly strive to improve our quality standards and performance and we are strongly committed to maintain our high level of engaged leadership and safety culture.

How can you get in touch with us?

Visit our Contact or Locations section on this site to find the office closest to you. Our local teams are ready to answer any questions and guide you toward the right solutions for your business.

Can you help us source ...

Yes! We have an extensive network of global suppliers and partners, which allows us to find specialized or hard-to-obtain materials. If you’re looking for something that isn’t in our standard product range, simply let us know your requirements, and we’ll do our best to help you source it.

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